Contact Us
Online Casinos exists to help US players compare online casinos and their free spins offers without wading through marketing spin themselves. If something on the site doesn't add up, if you spot an outdated bonus term, or if you just want to ask a question before you sign up anywhere, this is where to send it.
How to reach us
You can email us at [email protected] for anything related to our reviews, rankings or the free spins offers we cover. This includes general questions, corrections, and press or partnership enquiries. We read every message and try to reply within 48 hours, though busier periods can push that out a little.
What we can help with
- Questions about how a specific casino's free spins or deposit bonus works, including wagering requirements or game restrictions
- Corrections if you believe a rating, offer detail, or licensing note on the site is out of date
- General questions about how online casinos operate in the US, including payment methods and withdrawal times
- Feedback on your own experience with a casino we've reviewed, which helps us keep coverage accurate
- Press, data, or partnership enquiries related to the site
What we can't do
We're an independent research and comparison resource, not a casino operator, a payment processor, or a customer support desk for any of the brands listed here. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or issue refunds on a casino's behalf. For those matters, you'll need to contact the casino's own support team directly — most operators list live chat, email, and phone options on their site. If you've read a bonus offer here and want to double-check the exact terms before opting in, that's also something only the casino itself can confirm in full, since terms can change after a review is published.
If you're struggling with your gambling
If gambling has stopped being enjoyable, or is affecting your finances, relationships, or wellbeing, please reach out to a support service rather than waiting for it to pass on its own. Most US-licensed casinos offer self-exclusion tools, deposit limits, and time-out periods directly in your account settings. For a broader look at setting limits, recognising warning signs, and finding help, see our responsible gambling guide, which lists tools and resources for players who want to step back or seek support.
Before you email us about a specific offer
A lot of the questions we get are about free spins terms — expiry dates, maximum cashout caps, or which slots count toward wagering. We do our best to note the material conditions next to each offer we list, but bonus terms are set by the casino and can be updated at any time. If in doubt, check the current terms on the casino's own site before you deposit, and only claim an offer once you understand what it actually requires.
Learn more about how we work
If you'd like to understand our approach to reviewing casinos before getting in touch, our about us page explains how we assess operators and offers. Readers outside standard state-licensed platforms may also want to look at our page on non-GamStop casinos, and anyone reviewing a casino's rules should check our general terms and conditions for how this site itself operates.